![Careium_Logo_Horizontal_RGB.png]](https://knowledge.careium.co.uk/hs-fs/hubfs/Marketing%20assets/Careium_Logo_Horizontal_RGB.png?height=40&name=Careium_Logo_Horizontal_RGB.png){kind=logo}
Great Yarmouth Borough Council
HOUSING REPAIRS
GYBC cover the repairs on the properties on the PL
If the caller is not on PL they need to contact their provider/ landlord
If the caller is on the PL - please see manual for triaging jobs and the contractor rota for passing to.
Council properties: Property List
Manual: Combined repairs and Council Manual
Contractor Rota (excluding Gapton Hall): Contractor Rota
Gapton Hall: Gapton Hall Contractors
VIP UFN - 107 South Quay, Great Yarmouth, NR30 2RW
OTHER COUNCIL ISSUES:
The manual will determine if the report is deemed an emergency and the next steps.
Homeless Calls: Homeless Guidance
Manual: Combined repairs and Council Manual
Contractor Rota (excluding Gapton Hall): Contractor Rota
Rough Sleepers cover/advice (Homeless) - Please be aware this facility is currently paused so there is no need to apply the relevant section of the script when a caller reports rough sleeping. The rough sleepers rota will be reinstated in due course and we will update accordingly.
GYBC workers may request to speak to GYBC Team Leader on call. Please ask them to provide the password - if the correct password is provided (NELSON65) please see process below.