Tai Tarian Housing

***CALL TAKERS PROCESS:

Two data protection questions must be asked on initial calls to ensure they match the details on PL record. This includes: DOB/ phone number on account/ postcode. Please state security details on ticket that were obtained for passer.

Client Alerts: DNVAs and other alerts are held on a separate document to the PL

Possible recharge should be advised on all calls.

All RNWD calls need to be emailed - place in portals for passer to email details.

Property list

Manual