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Vivid Housing
Vivid Housing
DO NOT allow access to James Kirk at 105 Longbourn Place.
Do not allow access to Chloe Jay Mitchell, 3D Auckland Road East, PO5 2HA. Any calls requesting access can be run by DO for updates on court case, but no jobs are to be allocated to contractor without prior authorisation by DO!
If the resident has caused damage themselves and needs an engineer to attend and make safe, we do NOT need to advise of a possible recharge because the VIVID phone line when they call through to us makes them aware ' that if an engineer attends their home and it's not a true emergency OR if they have caused the damage themselves then they're likely to be charged for it '
Please DO NOT advise of a possible recharge if the manual doesn't state this OR if you think the call is potentially not a true emergency.